Monitoring

Why Monitoring?

Monitoring is the cornerstone of IT services. As the enterprise infrastructure becomes larger, the difficulty of managing it increases as well. A strategically chosen monitoring system spells the difference between long-term success and failure. AMS was created from the ground-up, around the strategically planned monitoring concept. At the heart of an AMS-managed IT infrastructure is our own management and monitoring system, also called AMS. This system was created from the beginning, to address the shortcomings of existing monitoring packages that did not give the comprehensive view that the System Engineer needs to see.

Server Monitoring

AMS offers server monitoring plan which includes 24/7 outage response where we respond to service and server outages on your behalf. This plan is recommended for all web hosting servers that require maximum uptime achieved by 24/7 monitoring and outage response by our technicians. Note that this service is already included in our Server Management plans. You do not have to buy both to achieve 24/7 monitoring and outage response. Available for Linux, Windows and BSD servers. Services include:

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24/7 monitoring of server

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configurable response by pager, email and text message or live response to service outages

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Monitoring of all externally accessible services (http, smtp, pop, ftp, ssh, snmp, etc.)

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Optional monitoring of system internal counters (cpu, mem, processes, applications)

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fully customizable monitoring interval

Monitoring Capabilities

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Distributed multi-tier scalable monitoring architecture.

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Multiple methods of system and network monitoring (AMS agent, SNMP, network probes).

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Monitors Linux, Solaris, Windows, Cisco, EMC, NetApp and other operating systems platforms. Rules-based syslog gathering and analysis.

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Network device monitoring and system correlation. Extensive query options for all aspects of any system (OS, hardware, software, etc.)

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Hardware asset inventory system.

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Integrated support for external ticket systems.

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Multi-featured engineer alerting and notification system.

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NOC event management “switchboard” for immediate problem identification and resource assignment.

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Remote management capability (Linux, Solaris, Cisco, NetApp, Windows).

Frequently Asked Questions

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Client Testimonials...

“AMS DataSerfs has always gone out of their way to help our company when we’ve needed them most. I don’t what we would do without their dedicated support! Highly recommend!”

- Victoria Barns, Calvac

We understand that no IT environment is like the other and create customized solutions for our clients to ensure the best possible service for your investment. Please contact us for details.

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